Privacy Policy

1. Introduction

Welcome to RUVA ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Profile Data includes your interests, preferences (such as preferred jewellery styles and occasions), feedback and survey responses.
• Usage Data includes information about how you use our website, products and services (Google Analytics).

3. How We Use Your Data (Form Usage)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process your consultation request submitted through our contact forms.
• To communicate with you regarding your bespoke jewellery design process.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4. Cookie Usage & Third-Party Tools

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use third-party analytics tools (such as Google Analytics) to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our website, including the web pages you visit, add-ons, and other information that assists us in improving the website. We may also use tools like the Meta Pixel for future marketing purposes.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email address: contact@ruvahouse.com